Cancellation and Refund Policy

Effective Date: 20 March 2025

At GetFitness.shop, we strive to ensure a seamless shopping experience. If you need to cancel an order or request a refund, please review our policy below.

1. Order Cancellations

  • Orders can be canceled within 24 hours of purchase for a full refund.
  • If the order has already been processed or shipped, cancellation is not possible.
  • To request a cancellation, please contact us at admin@getfitness.shop with your order details.

2. Return and Refund Eligibility

  • We offer a 5-day return policy on eligible products.
  • Items must be returned in their original condition, unused, and with all packaging and tags intact.
  • Proof of purchase is required for all returns.
  • Certain items, such as final sale products, gift cards, and personal care items, may not be eligible for return.

3. Refund Process

  • Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
  • Approved refunds will be issued to the original payment method within 5-7 business days.
  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect product received).

4. Defective or Incorrect Products

  • If you receive a defective or incorrect item, please contact us within 48 hours of delivery.
  • Provide clear photos of the issue, along with your order number, for a quick resolution.
  • We will arrange a replacement or issue a full refund, including shipping costs.

5. Late or Missing Refunds

  • If you haven’t received your refund within the estimated processing time, please check with your bank or payment provider.
  • If the issue persists, contact us at admin@getfitness.shop for further assistance.

6. Contact Us

For any questions regarding cancellations and refunds, reach out to us at:

GetFitness.shop
Email: admin@getfitness.shop

We appreciate your trust in GetFitness.shop and are here to assist you with any concerns regarding your orders!

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