Effective Date: 20 March 2025
At GetFitness.shop, we strive to ensure a seamless shopping experience. If you need to cancel an order or request a refund, please review our policy below.
1. Order Cancellations
- Orders can be canceled within 24 hours of purchase for a full refund.
- If the order has already been processed or shipped, cancellation is not possible.
- To request a cancellation, please contact us at admin@getfitness.shop with your order details.
2. Return and Refund Eligibility
- We offer a 5-day return policy on eligible products.
- Items must be returned in their original condition, unused, and with all packaging and tags intact.
- Proof of purchase is required for all returns.
- Certain items, such as final sale products, gift cards, and personal care items, may not be eligible for return.
3. Refund Process
- Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
- Approved refunds will be issued to the original payment method within 5-7 business days.
- Shipping fees are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect product received).
4. Defective or Incorrect Products
- If you receive a defective or incorrect item, please contact us within 48 hours of delivery.
- Provide clear photos of the issue, along with your order number, for a quick resolution.
- We will arrange a replacement or issue a full refund, including shipping costs.
5. Late or Missing Refunds
- If you haven’t received your refund within the estimated processing time, please check with your bank or payment provider.
- If the issue persists, contact us at admin@getfitness.shop for further assistance.
6. Contact Us
For any questions regarding cancellations and refunds, reach out to us at:
GetFitness.shop
Email: admin@getfitness.shop
We appreciate your trust in GetFitness.shop and are here to assist you with any concerns regarding your orders!